Cat GPS Tracking Collar

Product Description

10-Time Award Winning Cat and Dog Tracker Tagg-The Pet Tracker is the nation's leader in GPS pet-tracking technology. Tagg is keeping America's pets safe by monitoring their safety 3.6 Million times a day. Not to be confused with the common microchip, Tagg uses advanced GPS and wireless technology on the nation's largest network to help you to find your pet anytime and anywhere. Additionally, Tagg can track your pet's activity levels. Give you and your beloved pet the safety and security you both deserve. Don't Let Your Pet Become a Statistic More than 10 million pets are lost each year. A microchip is simply not enough. A microchip does not alert you if your pet is lost or show you their location and requires your pet to be brought to a facility. With Tagg Technology, if your furry friend strays from home, Tagg-The Pet Tracker will alert you via text and email. This empowers you to find them quickly before they are in danger so you can bring them home safe. Activity Tracking Vets and Pets Agree: A Healthy Dog is a Happy Dog. Nine out of ten vets agree that it is beneficial to have a device that tracks and manages a dog's activity level. Vets also recommend that dogs get 30-60 minutes of exercise per day. Is your dog getting enough? With Activity Tracking, learn how active your pet is - and be proactive about their health and exercise. Stay in Touch with Your Pet using Tagg and our free 2013 "Best Pet Mobile App" Tagg works with any mobile phone with SMS. For those with smart...

Features

• Track Your Pet Using an Award-Winning GPS Pet Tracker that Sends Text and Email Alerts When Your Pet Gets Out
• View and Track Daily Exercise Levels to Ensure a Healthy Happy Pet
• Free Award-Winning Apps - iPhone and Android
• Receive Alerts When Your Pet Gets Out;Attaches to Your Pets Current Collar
• Interactive Map - Directions to Your Pet
• Fits most collars, but not recommended for dogs under 10 lbs
• Attaches to Your Pets Current Collar

Top Reviews

18 months of service and 4 trackers later...
by Zand05 (1 out of 5 stars)
April 4, 2015

We purchased this September 2013 so by now I feel like I can give a fair and (relatively unbiased review.)

First off, we have never had more than 2-3 days of battery life despite all assurances it should be longer. And yes, it in an excellent location, has good reception and the dog stays in the home zone 80% of the time. As well, it's never exposed to water and we keep it clean and protected.

This was a slightly annoying issue but well worth the fact that it did save our German Shorthair Pointers life after she got scared, ran away, got hit by a car, and kept going several more miles.

Tracking is a 3 minute delay so a speedy dog (like ours) does cover a lot of ground in that time. It wasn't till she stopped from exhaustion that we could actually locate her. But credit does go to Tagg cause we wouldn't have found her without it.

However, there have been several other occasions where she has gone adventuring, and it's never notified us, or notified us 15-20 minutes after her departure.

With such limited battery capability there have also been occasions where with 50-60% charge it dies while trying to track her.

This was the first year, and while these limitations were annoying we were grateful to have some sort of tracking system.

The last 6 months however, have pushed our opinion from 4 stars down to one.

Literally the week the warranty expired our tracker died. One very unhelpful customer representative was like "too bad, your past warranty, you can buy a new one for $99". Thankfully after another try we got an understanding rep and a week or so later a refurbished tracker was sent out.

The new one still only had 2 day battery life, and a month later, that one died. (By death, I'm referring to no alerts, no tracking, no charging, no nothing...)

It took repeated calls and emails to get any customer service. They assure you they will respond within 24-72 hours. And it doesn't happen. However, with patient persistence and repeated troubleshooting, two plus weeks later I received another tracker. (With $13 of shipping)

This tracker lasted a blissful 3 months. And suddenly died. Once again, calling into customer service. The guy was nice and we went through all the troubleshooting (hey, we actually know the routine, I did try and update it before calling in) and said "this will have to be upgraded to our technical team. You will hear back in 24-72 hours."
5 days later...still no reply.

So, the verdict? A decent concept. Terrible customer service.

We paid for a tracker and monthly service. By the nature of this product, customer service should be MUCH more time sensitive! Out of the 18 months we have paid for there's been at least 6-8 weeks our dog has (and currently is) unprotected/untracked due to faulty product and extremely slow company response. Add to that a glitchy product with very limiting parameters. I hate to say, but I would steer clear and look to another product.

Hopefully as this company has been bought by Whistle they will take notes on these issues and adjust accordingly. Otherwise they have lost not only me (as an attempted) loyal customer but my recommendation to others as well.
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Not for Cats, and Viewing Longitude/Latitude Coordinates requires a JavaScript Browser!
by Roger (2 out of 5 stars)
May 25, 2015

*** A better idea would be a tiny GPS/Non-volatile Memory tracking device, since the current GPS/Cellular technology is currently slightly too bulky for cats. Cheap enough to afford to be lost, and more ergonomic for smaller animals. ***

The unit appears more ergonomic then other units currently on the market. The unit functioned initially poorly, with only after a weeks worth of working with technical support does the unit now seem to function accurately and as expected. (ie. Bad firmware update, firmware not taking, ...)

Unit Hardware Notes:
- The removable tracking device likely contains the cellular/mobile and GPS hardware.
- The dark grey flexible rubber wings likely house GPS antennas.
- The base charging unit may contain a radio receiver, but I doubt it due to the light weight of the charger base and won't know unless I open it voiding the warranty.
- Adjustments made to the safe zone within your network browser, are then apparently uploaded to your tracking device while it is docked. (I'm thinking the docking requirement is to make sure the device is on a stable power supply.)
- The tracking device's cellular/mobile phone hardware then likely calls and relays messages to Pet Tagg's servers. Messages are further filtered to the end-user via other known routes, completely negating to send longitude and latitude coordinates via email.

TIP: When mounting the tracking device to a pet collar the tracking mount sits atop the collar, while a rubber strapped is wrapped underneath the collar securely mounting the tracking mount to the collar. The tracking device then is snapped onto the tracking mount. To remove the tracking mount from the pet collar, use a flat screwdriver and pry the rubber strap from the back of the pet collar, effectively stretching one end of the rubber strap up and over the lip. Once you get this far, the rubber strap can be easily removed. The included instructions and diagrams poorly instruct users on this task.

TIP: For cats, try using two breakaway collars, including setting the weight for breaking one notch above your pet cats selected weight for accounting for the extra weight of the device. However, I'm neither a Veterinarian nor a Lawyer, so don't hold me responsible if your pet cat gets hung-up somewhere. (I tried previously using the recommended weight setting with the two collars, but the collars were easily torn free of the cat.) I would also suggest not using the included black protective cloth cover if you're within an area having heavy thorns and weeds. Cloth material tends to easily get snagged and caught really well on thorns, hence weedy thorns will effectively trap your pet cat until the device is torn free or the collar is broken.

PROS
1) After the manufacturer manually (forced?) pushed a firmware update after purchasing sometime during May 01-15 2015, the location coordinates improved from being located greater than 200 feet away to within 10-20 feet. The coordinates are just good enough to find the device, if the device is lost with the collar attached and is laying atop of brush.
2) The most ergonomic device engineered for pets as of yet.
3) Great technical support, as long as you can tolerate the sometimes 20-30 minute hold times.
4) When my pet cat "Kit" goes on mouse hunting excursions at night, I found he was travelling more than 3/4 miles away! He would make this trip round trip within no more than five to six hours.

CONS
1) Still too big and bulky for cats, even for ten (10) pounds and heavier cats. And the bigger the object attached to the cat, chances are exponential rise to the likeliness the object will get lost. Once lost, you'll likely be trespassing on other people's property to reacquire the lost tracking device. Trees and shrubbery will also further condone the device to get lost. Veterinarians strongly suggest cats wear a break away collar. If the device were half the size, the chances of the device getting torn-off would maybe decrease by 70%. Needless to say, he lost the tracking device and collar near a rural yard with the perimeter encompassed with No Trespassing signs, and very very large dogs. Thankfully I retrieved the device, as I know the occupants. Due to all these issues; if I kept the device, I would only use this device at most once every month or two months, for which is not feasible due to the monthly service costs.
2) The Pet Tagg JavaScripted mapping software tends to slow during after work and after school hours.
3) The (proprietary) mapping software neither uses Google Maps or simply emails text longitude or latitude coordinates, or any emails any useful information! (The mapping software uses MapQuest, and has out-dated maps.) You must use a computer with a network browser with JavaScript to view any coordinates or any information. And the coordinates sent through HTML layers are further embedded within JavaScript requests making it further difficult (or impossible) to use a software parser (wget or curl) to see the coordinates. Another great example of great hardware and/or engineering devastated by poorly engineered software, or software designed to be only useful for the manufacturer and not for the end user. The fix, simply give end users the option to receive text only emails containing only the longitude and latitude coordinates. Users can then have their EMail client parse the incoming mails for other purposes; whether just for logging or further instituting commands based longitude and latitude or status.
4) Locate and Track commands require a network browser with Javascript. (See previous comment #3.) The fix again, allow end users to send simple text EMail locate and track commands. (Only cell/mobile phones can do this via SMS phone text messages.) There should also be commands for viewing battery status, etc. Matter of fact, there probably is already this feature, it's probably just blocked and disabled by the manufacturer. (ie. See previous comment #3.)
5) No debugging methods for the end user. The end user has really no idea if the unit is taking firmwares properly, or if the unit is functioning as expected at your end, aside from a few blinking lights telling you when it's in track or locate mode, or if the battery is dead. (Again, exact battery status is only seen via a javascript browser!) Even my Amazon.com Kindle device has a debug key word, which activates debug mode for the end users to diagnose mobile phone connection issues or other issues.
6) There are absolutely no hardware specifications published for this hardware. Whether there's a radio device within the base, we don't know but it is implied by the features. We can likely speculate the tracker has GPS and cellular/mobile hardware. So the advice technical support gives about keeping the charger near a window, we have no idea what that does except give the tracking device a stable power supply while charging. (Eh, some tech support given these days by other manufacturers, states the end user should put one finger in one of our ears while holding the other hand higher to get better reception. Basically we're incapable of troubleshooting this hardware ourselves, unless we disassemble.)
7) Another issue due to the bulk of the device, the tracking device/unit when worn on the collar tends to hang below my cat's throat instead of as pictured on the manufacturer's website as being positioned on the back of his neck. Not much of a big deal to my cat, but he tends to shun wanting to wear the device far more than just trying to put a simple plain collar on him!
8) I'm getting multiple false notifications (EMail only, and not configured to use SMS), stating the tracking device is outside the home designated area when the device is inside nearby the charging base. They appear to be manufacturer/service server issues or the GPS unit is just loosing signal triggering the device to call-out. I do not think this is avoidable unless ensuring the tracking device is installed properly on the base when the tracking device is at home.
9) For cats, the black cloth protective cover should likely be made of leather, plastic or some other material which is not easily snagged by weeds or thorns. At my current location, we have some really numerous and massive thorny weed brush. Similar to hooking fish, these thorns will easily hook a ten or more pound cat! For cats, I do not think a protective cover is even necessary as the tracking device is quite rugged already and protected by hanging under the cat's head, as well as cats not readily wanting to wonder within wet areas.

The above list #3 & #4 cons are really inexcusable, and point directly toward businesses purely profiting from proprietary technology, and using the customer for their own benefit. Nobody should be jailed from easily using a product for legal purposes, or be black-mailed into buying additional cellular phones having XYZ feature. Because of the not being able to receive longitude and latitude coordinates (as well as issuing other commands) via simple text EMail, I lowered my rating from an acceptable three star rating to two stars.

I am returning the unit not only because the device is too big for use with breakaway cat collars, but also because there's no text emails containing longitude and latitude coordinates! Had I had one or the other feature mentioned, I would have kept the unit. Hopefully they might integrate both of these features within the very near future, else this device might be just more hardware due to be dysfunctional within the near future.
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A Disappointed Long Time Tagg User
by Snipes (3 out of 5 stars)
October 28, 2015

I've been a Tagg user since August 2013. The product has never been perfect but compared to how it now "functions" under the new ownership of Whistle (makers of an activity monitor for dogs) they've easily managed to take a 4 star product and run it into the ground so fast that I'll be surprised if the company is still in business by the end of the year.

I could rant for pages on what's happen over the past month but really all you need to do is look at all the other recent reviews to know something is up, and this is not simply one bad experience. I tried to be patient and give this company some time to sort things out, but it's now approaching a month, sometimes the tracker will work for a day and then it won't work. Some people haven't been able to get theirs to work since Whistle dumped Tagg's working software for their own untested mess. Most of the time now I get an alert my pet has left the zone but then the app will not provide me updated locations when requested... so it's pretty useless.

Whistle is full of excuses, but they've been incapable of doing anything to fix the issues. Their customer service seems to be just as bad, long wait times, unanswered emails, closed tickets without any solutions. It's very odd, sometimes Whistle seems very enthusiastic to make things right but they can't seem to follow through and actually do it, and then most of the time there is just silence from them, like everyone over there gave up or is cowering under their desks.

The honest truth is Whistle had no business buying Tagg, they have no clue about GPS tracking and that's been evident over the last month. And obviously whoever runs this company has no idea how to properly merge two companies, so much could have been done to avoid this. So unless you want an activity tracker (and I've never been able to get that function to work either ) hold off on buying a Tagg or Whistle tracker. One would think they'll fix all this by Jan 2016, if they are still in business. But it's not worth the frustration. As pet owners we buy this and pay a monthly fee to have some sort of peace of mind, but currently there is no peace of mind with Whistle because you never know from day to day if the thing will even work.

Update: Since posting this review at the end of October of 2015 Whistle has managed to bring the tracking system back to how it typically performed under the ownership of Tagg... at least in my situation. So I feel the rating deserves an updated grading to 3 stars. I still recommend not purchasing the Tagg Plus as despite Whistle's product information that unit is actually bulkier than this original unit, and the clip is horrible, very large and will dig into your pet. I have no experience with the Whistle branded tracker, which is probably just a re-branding of the Tagg Plus but I would assume it uses the same bulky clip as well. So for the time being Whistle's GPS and App appears to be functioning correctly.

Also don't believe I mentioned this before, but I am using this unit on a cat. He's a small - medium sized Maine Coon, and I've had no issue with the size of the tracker. The Tagg Plus, I did have an issue with and ended up sending back for the reasons I noted above (weight and size).
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First impressions compared to Garmin GTU 10
by D. Coral (4 out of 5 stars)
March 28, 2012

I also have a Garmin GTU 10 pet tracker so I have the opportunity to take both for a spin on my cats and dogs.

This Tagg unit is smaller than Garmin. The design is nice looking and more hidden than Garmin while it's attached to the collar. So this Tagg is better for small pets such as cats or tiny breed dogs. What I don't like about the Tagg mounting is that it can snap off the collar if there is pulling on the latch, so I'm afraid I may lose it someday. The Garmin is in a secure fabric pouch but it's larger. If you have a tiny pet then this Tagg tracker is better.

The Tagg tracker communicates with the base unit to determine when the pet is close to home, unlike the Garmin which always uses GPS. Because the Tagg doesn't have to activate its GPS unless it is outside the home zone, the Tagg has better battery life. My Garmin lasts about 5 days before the battery runs out so I frequently have to take it out of the pouch to charge it. I haven't used the Tagg long enough to know how long the battery lasts, but after several days the indicator still shows full charge.

I like the actual tracking of the Garmin much better, however. When I want to know precisely where my pet is and the history of its tracks, I can see all the location updates on the map and it is really interesting to see where the pet has roamed the neighborhood when it escapes. The Garmin web and iPhone software is nicer and has more features than the Tagg software. The Tagg tracking history feature is pretty weak in comparison because it will only save a little bit of history only when you click the button, whereas Garmin keeps the track history all the time. Garmin has smoother email notifications -- when I use the Tagg email notifications sometimes I get repeating emails with the exact same info. I prefer the Garmin web tracking map; it can be expanded to large size, but the Tagg web map cannot be resized.

The Tagg tracker is limited to a circular home zone, while the Garmin can use an irregular user-defined geofence. The Garmin is better if you have a large property that has a rectangular or odd shape (not circular or square).

If you have a tiny pet and just want to know it's safe or when to chase after it, and want long battery life, then I recommend this Tagg tracker.

If you have a larger pet and you want precision track history to know exactly which neighbor is secretly feeding it yummier food, and don't mind having to charge more frequently, then I recommend the Garmin GTU 10 instead.
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DO NOT BUY ! Poor Quality, Poor Battery Life, Poorer Service
by JD R (1 out of 5 stars)
February 2, 2015

DO NOT BUY THIS PRODUCT OR SERVICE.

The tracker is poorly designed, and hangs from the collar. It falls off easily and will be hard to locate.

The tracking quality is poor. You'd do better with another tracker and a standard iPhone (believe me, we switched after Tagg Pet Tracker was a joke).

The battery life on the tracker will not last. At first it will be OK, but after a week or more the battery will fade and you will spend all your time charging the unit.

You won't get a refund when things go wrong.

The website doesn't not allow you to self-cancel your subscription. You have to chase them down and cancel it by begging.

The website doesn't allow you to remove your credit card information. You have to chase them down and remove it by begging.

It's as if they know that people will try to cancel and remove CC from the site, because their product and service is a failure.

Save yourself a lot of lost money and aggravation, do not buy this product/service.
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Product doesn't not work at all, after trying to activate it twice and paying for monthly service tw
by Amazon Customer (1 out of 5 stars)
November 18, 2015

I am giving this product a 1 star rating for the time being. I purchased this collar on November 4th for my cat. I activated the collar and started my $9.99/month membership. I completely charged the tracker and tried looking it up on my phone, as well as my pc and it would not work. I went away on vacation and upon my return tried to get it to work again. I called Whistle customer service and explained my issue with the unit which was that it would not connect and get any GPS signal, period. The customer service representative told me that the tracker was not activated yet, even though I did activate it on November 4th. I had to go through the same set of steps to activate it again, at which point it asked me to sign up for a $9.99/month plan all over again, which I did. I was told that I should place the docking unit/collar outside for better signal so that it can be activated. I was told that I should receive an e-mail once it was activated, but nothing ever happened. I am out of $20 at this point for absolutely no service. I will reach out to Whistle customer service once more to get this fixed or get my money back for the monthly subscription if I cannot get it to work. It seems, based on old reviews, that Tagg worked great, but once Whistle bought it out, there is nothing but issues with the collars.

The idea of this product is great and I am not trying to bash it. As a matter of fact, I would like nothing more that for this product to work as advertised so I can see exactly where my pet goes when he is outside.
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Poor Design (huge GPS minimum yard area) and Useless Trip function
by BrokenSailor (2 out of 5 stars)
January 22, 2015

I did spend some time reading up on this GPS unit before buying, but the following issues make this tracker almost useless. I would recommend looking for a different brand. For me, money was not an issue. My dog is a service dog and comes with me everywhere I go. He is very valuable and important, as well as traveling with me wherever I go 24/7.
1) This trackers GPS area is not small enough for most household yards. I have a half acre of property and that is too small an area for the tracker to identify and warn me if my dog goes outside of it. My dog would have to run down half of the block before I would get an alert. This is a major flaw in the whole concept of warning you when your dog has escaped from your yard.
2) This GPS tracker only gives you 15 minutes of trip time before it will alert you that your dog is out of the "set area". If you take your dog to the park, or for a walk around the block, or to the store you will get alerts. You can press the button again and again to add another 15 minutes, but this is just plain poor design. You should be able to turn the alerts off for trip mode, and then turn it on again once you are done with your trip. The only solution to this, is to turn off the email and text alerts for when the dog goes out of the area. This makes the unit next to useless for tracking your dog if it escapes. That is half of the service that this unit provides.
3) The other half of the service the unit provides is to help you find your dog if it escapes. Once the dog is outside the home and away from the charger, it goes dead fast. So if your dog gets out of the area and you half to find him, you have limited time. If you travel with your pet on vacation you have to bring the charger with you and plug it in to your hotel room, families home, etc.
4) The neoprene cover that comes with the unit has a zipper that unzips constantly. It is best to have the zipper on the bottom with the zipper pointing towards the ground to keep it from unzipping daily, but get this... they know about it, have created a unit with a better zipper, but it is not included in with the unit (you get the crappy cover w/unit) You have to buy the improved unit separately; and the cover with the new improved zipper cannot be identified from the the older model by looking at it, or the package. No "New and Improved" sticker or anything, so if you do buy the improved cover, you will not know if it is the new model until you handle the zipper. It has a little bit better quality zipper with teeth that grab better and a little more firmness when you get to the end to lock it closed.

So, unless your dog always stays at home, and you have 2-3 acres of property for your dog, this GPS Trackers AREA and TRIP functions are next to useless. The only possible benefit is to be able to recover the dog in a short amount of time until the battery wears out, and lets hope you know he is gone, because he will have a big head start before you get an alert, (if you have not turned off the OUT OF AREA ALERTS).

I will be looking for a better GPS device. This was a hundred plus dollar waste of money. The sad part is that these issues could have been fixed easily in the design phase.
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Bewilderingly bad customer service
by Duncan Family (1 out of 5 stars)
January 14, 2015

While the device has worked well for a period of time, it has started to malfunction (telling me the dog is 2+ miles from any location that she has ever been) and I called customer service to ask for a replacement. I have dealt with all grades of customer service professionals but I've never dealt with a group that was so bewilderingly unqualified. I have had 4 horrible customer service experiences in my life (I've been lucky), 2 of which were with Comcast and 2 of which have now been with Tagg.

There are many new alternatives that are coming onto the market. I urge you to try one of these other options because this product is not worth buying. Nothing is work the risk that you may have to deal with this customer service team.
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Great Product, But Bad Pricing Scheme
by Robert (3 out of 5 stars)
June 30, 2012

I have had this product for about two weeks now, and would like to write a review for those who are thinking of getting one.

A few months ago, my Simba (a Shiba Inu) managed to get himself off-leash to chase a rabbit while I was walking him. He ended up in a juggle with full of woods and long grasses. He did not come back home that night. My wife did not get any sleep that night. Obviously she blamed all these to me, and I even heard divorce (I know...it sounds crazy). To make the story short, I was able to get him back from the woods the next morning after 2 hours of tree by tree searching. From this experience, I have been looking for a GPS tracking device for Simba. I want something small and light, and work with iPhone app. Nothing on the market comes close to what I was looking, until I found Tagg. Immediately I knew that this is what I have been looking for.

The product works perfect. It is very light and compact, and has a long battery life up to 30 days. You can attach it to the collar, and won't affect the dog's mobility (He is about 22 LB). With this product attached to him, I have released Simba to the woods in my backyard a few times for testing. I was able to know exactly where he was, and I could track him down if I needed to. The accuracy of tracking is amazing: within a circle of 3 yards. One time, the tracking device got lost while Simba was running in the woods. I was able to track down and find the device very easily.

So why did not I give a 5 star rating for this product? Here are a few things that you might need to be aware:

The tracking is static, not continue like a GPS navigation system. You have to activate it by pressing "Locate" in the App. It takes about 1-2 min to locate the device on the map. If your dog is running, you won't be able to see him moving on the map. Essentially, the GPS tracking function is performed on demand. While this is a drawback, but it is also probably the reason why it can have such a long battery life on such a small device. I think they can improve the product by adding a continue tracking mode.

What I dislike most about the product is its pricing scheme. The product kit (hardware) itself costs $98 from Amazon, very reasonable. But you have to pay additional $7.99 monthly service fee (Note that first 3-month is free) to use it. What comes with the service charge is email, text message notifications. You define a perimeter around your house when you setup the device. Every time when the dog goes out of the range, you will get a notification. While this is a nice service/feature to have, I don't find it is something I would pay $7.99 a month for. For a dog to get lost is an accident. It would not happen more than a few times a year. I would not want to pay a monthly fee for a few times of use each year. In fact, I would be willing to pay one time price of $200 for this product to avoid a monthly service fee.

I called their customer service about this month service charge. I was told that once the service is activated, I cannot deactivate the service. Otherwise, I would have to buy a new unit to activate the service again. In other words, to keep the device functioning, I need to have the service on all the time. If I deactivate the device after one year of use for example, I won't be able to use this device again by reactivating the service. This is totally crazy!!!

I am now on the fence as whether to keep it or return it. I hope the company will seriously consider changing the pricing scheme. I could see that they would lose a lot of customers with the current pricing strategy.
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Works questionably fine, until it does not. Otherwise expensive, EXTREMELY poor craftsmanship
by Graham (3 out of 5 stars)
March 30, 2015

Seems either I am unlucky, or the other reviewers have not gotten to my stage yet. I've not checked if there are any alternatives released in the two years since I purchased this, if there are, GO FOR THE ALTERNATIVE!

If your pet never leaves the home, and you have no alternatives. This tagg system *may* work for you.. However if you go on walks daily, or have other pets who like to rough-house with each other (the tracker comes off quite easily when they wrestle, I find myself in the backyard searching for the tagg tracker all to often)... I'd really be uncomfortable recommending this system...
-- Summary --

I've had very mixed experiences with this tracker. It works questionably fine (service goes out sometimes, infrequently the base will stop tracking, but its rare. Tagg tracker, LOVES TO break at the hinges, *pictures included*), while it works.
-- Tagg Tracker Constantly breaking --

Both the tagg device itself and the base are made in china. Nothing against the country, but it's not renowned for quality production. Let me also state that I've gone out of my way to take very good care of this Tagg system (still continues to break), Third, let me also point out that the Tagg website states that the Tagg is - and I quote "Durable: Created to keep up with your playful pet, Tagg is ruggedized and ready to go wherever your pet goes." Heh.

First tracker, just decided to stop being tracked after a month, Tagg's dev team was baffled and just ended up sending a replacement.

Second tagg tracker's battery gave out (I was yelled at for leaving the tracker on while walking my pet (Siberian Husky who needs walked, several miles a day), I was then told to take it off before every walk. Furthermore apparently their activity tracking feature is meant only for tracking activity inside your home...What?

Third tagg tracker broke at the hinges, apparently from taking it on and off too much (what I was told to do, equated to twice a day).

Forth tagg tracker (refurbished) arrives with stress fractures over every single screw... No idea how long this will last.

Replacing the tagg trackers is not so bad because they keep breaking so frequently that it's before the warranty expires so they send a refurbished replacement and the warranty gets extended but still...
-- Tagg tracker likes to come loose --

If the tagg tracker ever comes loose and falls off within the tagg zone (as it's done for me, many times in my backyard), you are SOL as the system will not track the tracker while its inside the zone. Best you can do is wait for night, hit the page button on the base (which causes the trackers light to flash), and hope it fell down face up, or you'll have to start a grid search for the tracker...
-- Tagg base --

Tracker base 'acted' broken recently . I switched the wall-outlet the base was plugged into and the device then refused to turn on (checked many outlets afterwards, still did not turn on). I called support, the first tech I spoke to immediately said it was a lost cause, and that sitting on a counter in the kitchen for the last 2 years constitutes as wear and tear and not covered by warranty. So I'd have to pay for a new tagg base and transferred me over to sales' waiting line. After an hour on hold, I hung up and called again, speaking to a new tech, who walked me through a reboot procedure (put the tagg tracker, into the base, hold down the tagg's button for ten seconds and release) which immediately fixed the issue...?
-- Slow to add needed features --

They finally (after nearly two years) added a trip feature for walks (suspends notifications for a mere 15 minutes while the pet is outside the zone (thats quite a short walk...)). Were as previously, I'd get a notification for either my pet leaving the zone, or a notification for removing the tracker from my pet (as per instructions) when I took him on his walk, twice a day. You cannot disable said notifications as they are the same notifications that you get if your pet were to actually get loose...
-- Expensive --

Theres also a hidden membership fee of nearly $100 a year.
-- In Summary / Bottom line / TLDR --

Look for alternatives, otherwise PROCEED WITH CAUTION!

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