Samsung POWERbot Robot Vacuum

Product Description

Save time and effort by letting the Samsung Powerboat handle the vacuuming for you. World’s most powerful suction delivers 70x more powerful cleaning on all floor types when compared to a conventional robot vacuum with a circular design*. The Powerboat vacuum has Easy Pass which are large wheels that move smoothly over obstacles whether it’s on hard floor or carpet. Wi-Fi Connectivity allows you to remotely control your robot vacuum on your smartphone** or through voice enabled devices such as Bixby, Alexa or Google Assistant****Tested internally on Samsung Powerboat VR9000 and Samsung conventional VR10F71UCAC. **Through SmartThings Application *** Alexa devices, Bixby devices and Google Assistant devices sold separately. Symptom the products do not work even though the smart phone is normally connected to the Powerboat , checklist turn off the Samsung Smart Home app and then run it again, or disconnect the smart phone from the wireless router and then connect it again or turn off the power supply of the Powerboat, turn it on, wait for a minute or longer, and then run the Smart Home app again.

Features

• Dust capacity- 0.7 liters

Top Reviews

Designed with wear parts that allow only 1 year of use! Service and Parts is horrible.
by Daryn C. (1 out of 5 stars)
April 8, 2018

I'm very frustrated with Samsung service on this device.

I bought two of them and had to send one in for service at about 6 months as it just stopped working. About 10 days past the 1 year warranty, the rollers on the bottom have worn out and they appear to be designed as a wear item that won't last more than a year with regular use. I spent an hour on the phone and was told I would need to mail it in as the rollers are not something I can replace. Then I was told I could contact Samsung Parts as I was days past the 1 year warranty.

The rollers pop in and out and are a $1 wear item that Samsung pretty much make impossible to get. Literally a 2 second replacement. My vacuum can't be used now. Sending it in for service is completely ludicrous and would be very expensive. The people they have on the phones have no ability to help you or do much more than repeat a script over and over again.

I then went to the samsungparts.com website to attempt to get the part. The site provides no diagram to assist in locating the part and almost all of the parts say photo coming and have no useful information. I did find the optionto buy a service manual that would let me know the roller part number but they want you to pay for that. I ended up ordering the shaft roller for this model based on the extremely limited information that is available and that the service department is unable or completely unwilling to even identity the part number. Two weeks later a bag of just shafts arrived when all I needed is the roller. I've emailed Samsung Parts and expect they will tell me to ship it back at my expense and do nothing to help. The shipping costs are absurd for a tiny little part that should cost about $1. So I have $2,000 in robot vacuums that I can't use because of a $1 wear part that Samsung and Samsung parts make incredibly difficult to get. I hate buying something that is suppose to be the best, stepping up to pay for it and feeling ripped off and treated poorly.
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good at sucking up dirt. Bad things happen when it sucks up a mouse.
by Sewerzuk (4 out of 5 stars)
December 12, 2018

A few months ago I extolled the virtues of my new Samsung robotic vacuum. Up until yesterday, I was exceedingly happy with its performance, believing it to be one of the best purchases of this year. Sure, it occasionally sucks up a hoodie drawstring and once messed up some paperwork I had on the office floor, but those are small prices to pay for perpetually clean floors (and honestly, I don't like paperwork anyway and high-fived the vacuum after cleaning it up). But yesterday, something bad happened. Something smelly. Something gross. The vacuum has shown me some things that cannot be unseen, and some smells that cannot be un-smelled.

The Samsung vac sent me a message earlier in the day to let me know that it was stuck. "Hmmm," I thought. "That mischievous little bugger has run afoul of another hoodie drawstring." I didn't give it another thought. But, when I walked in the front door, I DID give it another thought. In fact, I thought long and hard about throwing the entire vacuum into the trash can to avoid the cleanup.

To explain what happened, I need to describe a peculiarity in our house. When it starts to get cold, outdoor mice attempt to become indoor mice. The good thing is that they always seem to appear in the same place, in the built-in cavity behind my home theater system. I tried to figure out where their point of entry was years ago, but it has eluded me. So, I just keep a mousetrap back there. It will typically go for months without a mouse, but every now and then one of the buggers finds its way in somehow. Keeping the trap back there keeps them out of the house. Two nights ago, one mouse found its way into the trap. It must not have died right away though, since it somehow dragged the trap out onto the living room floor.

The vacuum is typically very good about avoiding obstacles, but stuff on the floor that is very small it just doesn't "see." Apparently, a mouse in a snap trap is below its visual threshold. When I walked in the front door, I immediately smelled something...bad. During my investigation of the foul odor, I came across some curious brown and red streaks on the living room carpet. They ended under the vacuum. Then I saw the mousetrap in the middle of the floor, with no mouse. I stood there for a moment, slowly digesting the clues, and not wanting to believe what I already knew had happened. Sweet mother of pearl, the PowerBOT R9350 had sucked up a dead mouse.

Sucking up a dead mouse isn't that big of a deal on its own, in fact I would have appreciated the vacuum's effort if the rodent had simply ended up in the dust bin. It's what happened in between the initial pickup and subsequent dust bin deposit that became a problem. The roller is quite powerful, and rolled the mouse continuously back and forth in between the case and the brushes, occasionally allowing it to flip out and back onto the floor. This (very effectively) skinned and dismembered the mouse carcass, and smeared mouse parts on my carpet. Knowing it was caught on something, the vacuum began executing some kind of "get me unstuck" routine, zigzagging and turning circles on my floor. At some point, some mouse bits and most of the hide became small enough to pass through the dust bin port. Once there, the powerful cyclone action very effectively spread raw mouseburger all over the inside of the dust bin, and the (thankfully) disposable filter. At one point, the remainder of the mouse got stuck between the roller and one of the floor guides, ending the vacuum's reign of terror and triggering the "I'm stuck" message.

Fortunately, the roller and dust bin are easily removable for cleanup. Unfortunately, previously described events necessitated such a cleanup. I contemplated cleaning it with fire, but decided that water and bleach might prolong the vacuum's life. 20 minutes of retching in the shop, and the task was completed. I briefly thought about contacting Quentin Tarantino to see if he wanted to use my living room for a movie set, but decided that he probably didn't need a carpeted living room for a sequel to "from dusk till dawn."

The vacuum is now clean, and executed its morning cleaning without a hitch. I have a few more worry lines, occasionally drift off into the 1000 yard stare, and have been taught a valuable lesson. I will absolutely walk through the house before I go to work in the morning to check for a dead mouse. And I like the vacuum just a little bit less than I did last week.
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but it you buy it for the Floor Planer option you will be disappointed. As a software developer by t
by EricCartman (4 out of 5 stars)
March 26, 2017

It cleans very well, but it you buy it for the Floor Planer option you will be disappointed.

As a software developer by trade, the software they give you really sucks.

I tried to map out my 1st floor 5 times, on the 6th it finally worked by blocking out a section of the house, but it said the entire floor was one room (~2000 square ft)

why on earth the simply dont let you manually map out rooms is beyond me.

A simple option to pick up the robot and place it in a location to mark a point/corner in the room should be simple.
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After reading good reviews I decided to order Samsung's Turbo robot vacuum
by Basil (1 out of 5 stars)
August 6, 2016

After reading good reviews I decided to order Samsung's Turbo robot vacuum. Our vacuum arrived and after getting the phone App. from Samsung and setting it up we were ready to use it. It took about three hours to map the house. Our entire house is covered with 12 by 12 tiles in all rooms with small area rugs. The first time it ran the vacuum cleaned the living room fairly well but, we noticed that when it came to a thin area rug it had a terrible time getting on it. Then it got confused by the design on the rug and would not going over simple design color changes. When it got under the coffee table it stayed under the table as if it were in a prison cell and could not go pass the table legs.

Each day we hoped it would get better but, instead it got worse and worse. It started acting like a wrecking ball with our furniture. It knocked down a glass table at the end of the sofa. It physically moved furniture around the house. It rammed into walls and furniture. The Wifi program for the other rooms never worked. The Wifi became almost useless except starting it and stopping it. The red light guide pointer never worked. The vacuum would simply ignore it. By the fourth day it now will not even do the 12 by 12 tiles. It refuses to pass over the grout lines and goes in circles inside each tile. It refused to find and go back to it's recharger by the fourth day. I reloaded the Samsung App. and cleaned the vacuum without any improvement. All of this is unacceptable for a $1000 vacuum. We called Samsung several times but, they wanted us to take it to a service repair shop. It's only a week old. We are sending back to Amazon for a replacement. Hopefully our unit was defective and the next will be better. If not we will get our money back and try another brand of robot vacuum. I will report on our next unit.
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Great until it goes "psssfuuuu" and then won't turn on.
by k (2 out of 5 stars)
November 21, 2017

This this is a mixed review and is on a factory refurbished unit. The new unit is over $1000 (at least when I bought it) so I opted to go with a refurbished unit for half that. The r9350 is their top of the line and was excited that I was getting all the features for the same price as Roomba or Neato, which I have had both...several units of both...and they are more disposable than useful). Samsung does have a new line that fits under the couch, but I wanted this version because it can't fit under the couch. I spend a large portion of my time hunting my older Neatos and moving furniture to get them after they get stuck, so I wanted this larger unit.

Wifi & Pairing Process:

This unit works with Alexa, but only after you set it up with the Samsung Smart Home app (Android and IOS). The first step is to create an account, and I found my Smartthings account actually logged me into the Samsung App (Samsung bought Smartthings). The next step is to use the remote control to put the vacuum into a wifi hotspot mode so you can connect your mobile phone to it. This was a bit of a challenge because the remote had no markings for over half the buttons. I had to Google the remote to figure out which button was the correct button to hold down. My iPhone connected to the wifi hotspot coming from the unit with no issue. You then go back into the Samsung app to connect the vacuum to your home wifi. It took 3 times to connect. Once it was connected, then I had to add the vacuum as a device in the app. This is where it took a while. The app continually failed to connect to the Samsung server in order to add the device. After I moved the vacuum right next to the router it finally worked. Now remember the vacuum connected to the wifi with no issue after the 3rd try and I could see it on my router info page and it had a good strength. I also think that having my iPhone on the 5Ghz signal and the vacuum on the 2.4Ghz signal also caused an issue, which I don't understand why it would but I experienced the same thing with setting up my DirecTV Genie several months ago...something to do with the routers inner firewall, which was actually turned off. Now that it was an available device in my app, I could have it map the room it was going to me in.
**Oh and this is important. DO NOT LOSE THE REMOTE. It is the only way to pair it with the app and get it on your wifi, so if it ever has to be reset, you are in trouble if you don't have the remote.**

The Vacuum: The vacuum itself was great. Samsung says it has 70x the suction power over the leading model. The air coming out of the vent on the top was not nearly as strong as my old Neato, but the floor (hardwood) did look a lot cleaner than with my Neato. The r9350 uses a cyclonic tank so it doesn't get clogged and that means it was more efficient I guess for less actual suction than my Neato. I have 20 ft vaulted ceilings in my house and I had read that the vacuum has an issue with high vaults because it uses the ceiling to map and navigate, but it did just fine. Everything was great until....it wasn't great.

The Bad: Two things happened that may or may not be related. First the app would no longer connect to the Samsung server. I kept getting an error. This means the app is now useless for starting, stopping, recharging, scheduling etc. So I had to dig out the remote, which remember I said didn't have but 3 buttons labeled so I had to Google again to find out what each button did. No matter what I did, the app still wouldn't connect. It had nothing to do with my wifi, because the app is designed to control the vacuum while you aren't at home and I had done so several times, but the app wouldn't even connect on cellular LTE where it would before. The weird thing about the app was it was still giving me notifications about the vacuum starting, stopping, and recharging so I know the vacuum was actually somehow communicating with Samsung because I would get these notifications while I was at work. I didn't get them one day last week, and when I got home I got the remote and tried to turn on the vacuum. I wasn't in line of sight but I heard the unit deep and start up. Then it stopped. So I hit the remote again, this time it only beeped. I went over to it and the display was off, which normally it shows the wifi indictor and the battery while it is charging. I pulled it off the charger and made sure the contacts were clean and put it back on. Still nothing happened, so I hit the power button on the remote. The battery indicator on both the vacuum and the charging base started to flash slowly and the charging base made a clicking sound and then it went dead. I figured that maybe it didn't seat itself properly and was simply really drained, so I left it overnight on the charger. 24 hours later, it made the same flashing and clicking noise, but then it would make a "pssshuuu" noise like electronics being "blown" in the charging base. Nothing I did after that did anything.

Now remember, it was refurbished, but I can say that the issue with the app, pairing, and the server being unavailable it is a known issue across various user boards and fixit sites for all of Samsung's new appliances. I am assuming the unit dying after about 18 days had to do with it being refurbished. The 3rd party vendor took it back and gave me a refund. I was offered a replacement by Amazon, but it was unclear if I was getting another refurbished one or a new one so I opted for the refund.
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POWERbot NOT!
by Leslie A. (1 out of 5 stars)
August 7, 2017

Almost as bad as the first iRobot I bought 5 years ago. It keeps trying to get attached to any leg on furniture. It has a 40% change of completing its run in the house without getting hung up on something stupid. Not Ready for Prime Time! Vacuum brush bearing has gone bad 2 time in the last 5 months. I am ordering a new one and delivery date is not for a whole month. I would give it a 0 star if possible. What a pile! Don't buy!
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Too many issues to justify the high cost.
by Kris (1 out of 5 stars)
January 28, 2018

I really want to like it. The good: it is beautiful hardware. Also it looks like a standup vac that the top was chopped off. Which I think is kinda cool and it seems to have a decent sized bin. It cleans pretty well and seems to move quickly compared to some of my previous vacuums. I'd say it's cleaning pattern is so so.

The bad: setting it up was HORRIBLE. The documentation was bad, the app is bad, all bad. Almost sent it back before it cleaned for the first time. Due to its size it doesn't fit under some of our furniture that our precious Neato vac did.

Since then it's been running for about a week, twice a day and doing a decent job. I don't knkw how satisfied I should be with decent for a $1000 vac. Also today I noticed it didn't take its daily 4pm trip around the house. Upon checking the app just now (which is always frustrating because it's so slow) the schedule I had previously entered is gone. I checked my recently updated apps and it wasn't listed which I assumed was the cause so that's strange... now I'm back to considering sending it back and trying something different.

Update September 26, 2018: the wheel suspension on the vacuum failed so the vacuum can no longer move across carpet. Support asked me to ship it back for repairs.

Update November 4, 2018. Extremely frustrated with the experience of this "smart" device. After receiving the repaired vacuum I have tried at least a dozen times to connect it to the smart home app and failed every time. I get through all the steps of connecting to the vacuum, adding my WiFi information and to the final step of connecting back to my network and every time it fails to connect to the Samsung servers. Setup manual, support notes, knowledge base, forums are all useless, the documentation is all out of date with invalid screenshots and sometimes downright incorrect steps. -1 more star! I'm selling this piece of junk! Cheap!
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Do not buy this until Samsung fixes software and sensors
by Nicholas S. (1 out of 5 stars)
May 2, 2018

Do not buy this until Samsung can fix the software and sensors. The vacuum part itself works great. Unfortunately, it gets several wheel and sensor errors trying to do a very basic pass around my house. This is very frustrating when it is scheduled to vacuum and you come home to find it beeping and it only did about the first 5 minutes.

The process to create a floor plan is also flawed. If there is an error at any part of the mapping you have to start over from the base with a full charge. For having front sensors it still seems to run into many surfaces pretty hard. This is evident from the marks left on the front sensor bumper.

I have already had my unit in for service once as the motherboard went after only a month. This was after a similar issue caused me to return my first one to amazon for an exchange. When you contact Samsung they outsource you to a third party company for service. The company that did it was very nice but ultimately did not fix the issues that are causing the problems which I suspect are more in the firmware and programming than the actual components.
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Fabulous for 7 months then a horror story.
by Cibcat (2 out of 5 stars)
August 2, 2018

I got this vac in July of 2017. Setup was easy and it worked almost flawlessly for about 7 months.The suction was fantastic and it very rarely got stuck or lost. I used it daily since I have long hair cats. What a life saver! Easy to clean too.Then one day it refused to connect to the charger. It would find it and go onto it but back off and circle around and try again. Even putting on the dock manually didn't work. It refused to recognize that it was docked. Samsung had me send it in for repair. The repair itself was under warranty but the shipping was pricey. When I finally got it back (they had misplaced it and I had to prove I sent it in) it worked for a few days then started doing nothing but going in circles and occasionally give a C03 error code. I sent a video and they sent a prepaid shipping label. Back it went for the second repair. I got it back fairly quickly with no report as to what had been done. The vac no longer circled but did occasionally have the C03 error code for the right drive wheel having something caught. It never had anything in the drive wheel. When the warranty expired so did the vac. It now won't go over wood to tile transitions without the C03 error. Therefore it can't go from room to room anymore without an error. Yesterday its cliff sensors quit and it fell down the 3 inch step to the dining room. Basically it has become useless. The error problem never really got fixed when it was serviced. Now I don't know whether to send it in for a complete rebuild or just make a planter out of it. It was fabulous when it worked for the first seven months but for a thousand dollars it should work longer.
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Amazon did replace the item for a refurbished one and worked fine until December when the same probl
by Maria Eduarda M Kertesz (1 out of 5 stars)
December 20, 2017

I bought this product back in February and 2 weeks later it stopped charging. I have called Samsung and after several emails and an 1h call they did not solve the problem. Amazon did replace the item for a refurbished one and worked fine until December when the same problem happened again. Now neither amazon or Samsung can help and I am stuck with a very expensive product that has a 10 year warranty and did not even work for 1 year. DONT BUY IT

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