Arlo Pro 2? Home Security System

Product Description

keeps an eye on your home while you’re away, in brilliant 1080p HD quality. Put the 100% wire-free, weather-resistant camera anywhere, indoors or out. Then, power it with the included rechargeable battery or plugged it in (when indoors) to access activity zones and 24/7 Continuous Video Recording upgrades. Use 2-way audio or remotely sound a 100+ device siren while catching every moment with night vision and advanced motion detection. You’ll even get motion and sound-activated alerts and 7 days of free cloud video recordings. works with Amazon Alexa to make your smart home security even more simple and effective.
100% wire-free
1080p HD quality
Rechargeable battery
Wire-free or plugged in
Advanced motion detection
Optional CVR recording upgrade
Works with Amazon Alexa

Features

• 100 percent wire free: Free of power cords and wiring hassles
• 1080p HD high quality video with sharper and brighter details
• Flexible powering options use wire free, plugged in. Rechargeable battery
• Weatherproof Pro cameras are weatherproof so you can place them anywhere indoors and out
• 7 days of free cloud recordings pro comes with recurring 7 days free cloud recordings. Live stream or view recorded video and audio for up to 7 days

Top Reviews

I purchased this system 2 weeks ago, and nothing ...
by Brett D Cohen (1 out of 5 stars)
May 28, 2018

I purchased this system 2 weeks ago, and nothing but trouble from the first day. It worked flawlessly for about 3 hours, then the trouble began. "System Off-line". Rebooted the system, rebooted my router, refreshed the mobile app, refreshed the PC page. On-line, Off-line, On-line, Off-line...back and forth, every day. I believe I had one 24-hour period where it actually stayed On-line without an issue, but aside from that single day, it's been absolutely maddening.

When you investigate trouble-shooting suggestions, you find that this issue has dogged this NETGEAR product from day one when they brought it to market...years ago! To date, they haven't corrected the issue, which tells me that they aren't interested in doing so. For what they charge for this system, it should work flawlessly, all day, every day...but that certainly isn't the case.

So, today, I'm packing up this system and SENDING IT BACK! I don't have the time or the patients to sit in front of my computer and run up and down the stairs to reboot my entire wireless system all day. Take my advice, find another alternative and don't purchase this system; you'll only find yourself pulling your hair out and wasting a lot of time trying to find a fix that doesn't exist.
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Quick and easy to set up but is lacking some basic security features...
by John V. (3 out of 5 stars)
December 29, 2017

There are many reviews about this item but as someone that has had multiple cameras installed around the house for years and have gone through several DVRs I may have something to offer with my review. I was skeptical at first because of the wireless problems (complains) I read about in other reviews but after using it for a week, it has been working as described so we like this system a lot mainly due to the ease of use and I have purchased a second one for my daughter's house. The cameras were already charged to 100% out of the box and the camera I installed that covers the driveway and the front door of the house is still at 74% charge after 8 days. This camera records about 30 clips per day and every clip is about 15 seconds. What is even more amazing is that we have had cold weather in the 20s during the day and close to 0 during the night so the batteries are doing great for such harsh temperatures. Netgear also offers solar panel charging but in my case one camera does not see much of the sun during the day so I have no choice but to keep recharging. In the attached video, you can see how the notifications work on a phone and a sample of night vision. I also added a clip that was recorded in the back yard because the clouds were moving fast that day and sunlight conditions were changing often. That is a problem with the motion detection because that day it recorded over 40 clips of nothing other that sunlight intensity changes so it was wasting battery life for no reason. The bright specs during night vision are the laser Christmas lights I have projected on the house.
███ UPDATE 1/21/2018 - It has been a month now that the cameras have been operating in very cold conditions as low as -10 degrees while only being above the freezing point a couple of days during this month and the batteries are holding up better than I thought they would be. The front camera that records around 40 clips a day is at 29% of remaining battery and the rear camera that rarely records anything is at 80%. The stated operating temperature for these cameras is -4 to 113 F but this month they have been working for many hours below -4. One very cold night I got a message from the rear camera that said "Your camera needs to warm up" not allowing live view. The front camera was operating normally. If I get that message again, I will take a temperature reading on the camera body. What remains to be seen is if the batteries will keep performing as well over time. ███
███ UPDATE 4/16/2018 - It has been almost 4 months now that I have had these cameras installed and they have been working flawlessly. They have never had any connection issues and the batteries have been performing as advertised. The rear camera battery has not been charged since installation and after 4 months it is at 24%. This is a camera that is not used often during the winter but some days the squirrels have been triggering up to 60 recordings. I charged the front camera once and today it is at 5% needing a charge (at 15% I get an email). The front camera records at least 40 clips per day and some days over 70. ███

Installation:

This camera security system is the simplest that I ever had to set up and operate. I received the package on a Thursday and since most of my camera locations are closer to the garage area and I have a CAT5 network connection in the garage, I figured I can plug the main unit in and then install the cameras the next day. The configuration of the device did not take more than 5 minutes before I was able to view both of the cameras feed on my phone and the default settings worked great so I did not have to tweak them other than letting the cameras send me notifications on my phone and stopping them from sending me notifications via email. Here are the steps needed:
-Download the application to your phone.
-Plug the main unit with the included wire to your modem/router. The main unit needs to be plugged in and you cannot use your WiFi to connect it.
-Plug the main unit to the power outlet and power it on.
-Follow the steps on your phone to create a username and password by providing an email address and add the device to your account (takes about 2 minutes)
-Put the batteries in the cameras.
-Sync the cameras to the main unit by pressing and holding the sync button for about 3 seconds.
-You are done! You can now see the cameras on your phone or can go to arlo.netgear.com and access everything there.
-I used 2 mounts (

Wall Mount Outdoor Indoor For Arlo)
) for the cameras and if you have a screw gun or screw driver, it will not take more than 5 minutes per camera because they are magnetic and you can adjust them easily.
-I had a portable 250GB hard drive that I was not using and plugged it in one of the USB ports. It recognized it immediately, asked me to format it and that was it. Now recordings are saved at Netgear's website but also locally if the Internet service is out. But that is not so user friendly (see Cons below)

Accessories:
- Mounting - You can mount these cameras on a metal ball mount magnetically or using a 1/4" screw mount same like you would use for a camera. The cameras come with a metallic hemisphere that you can hang on the wall and then mount the cameras magnetically on it but that is meant for indoor use. I purchased the Skylety 3 Pack Table Ceiling Metal Magnetic Mount for Arlo that works well and the Adjustable Mount Outdoor Indoor For Arlo (2 Pack White and Black) which is better because you can unscrew the ball from it and mount the camera using the 1/4 inch screw. The second one also has a 1/4 inch screw tether that you can use when you mount the camera magnetically so it takes more time for someone to take the camera off the mount and protects the camera from accidentally falling off. The magnets on the cameras work well and strong wind will not move the cameras at all.
- Skins - You can purchase skins to protect the finish of the camera and to make them blend with the background but you should avoid skins that have a "lip" around the lens. I purchased the Silicone Skins for Arlo Pro (4 pcs Gray) (See attached photos) and I came to find out that the "lip" will create a haze effect during night vision because the IR light reflects on it and the recordings are useless because they look like there is thick fog. So if you buy skins that have this "lip" be prepared to cut it off with siscors.
- Solar Panel - Netgear offers the Arlo by NETGEAR Solar Panel - Arlo Pro & Arlo Go Compatible but be aware that this panel will not operate in temperatures under 32 degrees and it needs direct sunlight to be effective which is difficult to do because the mount that comes with it is not long enough to allow this solar panel to see the sky when you mount it under the extension of your roof. I purchased a 7 inch Adjustable Photographic Friction Articulating Arm Mount (See attached photos) and was able to bring it out enough to see more sun but mine died after 2 days and I am currently waiting for a replacement from Netgear. When it was operational, it would charge the battery about 7 percent per day while it had direct sunlight for 6 hours a day. ███ Update 5/19/2018: The replacement panel has been working for a couple of weeks now. When I plugged in the camera it had 88 percent charge and although the weather has been cloudy and rainy with only a few hours of sunshine in total for the last week, the camera is at 94 percent today. At some point last week it was at 97%. ███

Warranty Procedures:

I went through warranty procedures for the solar panel unit and assuming the same procedure would apply for the cameras and the main unit, here is how it worked. I called Netgear support at 408 638 3750 and explained that my solar panel worked only for a couple of days and it died. The support representative was easy to work with, she asked me for my Arlo account email address, the serial number of the device and registered the product under my name for which I got an email. I explained that I can charge the camera without a problem with the regular charger and she did not ask for further troubleshooting steps. The phone call lasted about 10 minutes where she created an RMA and gave me the following three options to send me a replacement.
1) Standard Swap Exchange: I pay to ship back the solar panel and they send me a new one when they receive my old one.
2) Advanced Ground: I pay them $16.50 and they ship a new one with a label for the old one that they have to receive within 10 days otherwise they charge me for the new one.
3) Advanced Next Business Day: I pay $29.99 to have it shipped with the same terms of option 2 but faster.

I selected option 2 and I received the replacement solar panel 3 business days later while I was getting shipment notifications via email and was aware that it was on its way. I am not sure if they sent me a new or refurbished solar panel. It looks new but the wire was already plugged in and the one I originally purchased did not have the wire plugged in but other than that it came in a sealed box with all the parts.

Pros:
-They are wireless and depending on the traffic that you are recording, you may not need to charge the batteries more than once a month.
-Cameras have both a magnetic and a 1/4 screw mount option which makes them easy to mount almost anywhere.
-Recordings are saved on Netgear's website so you do not worry that a thief will also take your DVR with the recordings.
-You get a notification on your phone as soon as motion is detected.
-Cameras record sound and you can also talk through the camera build in speaker by using your phone or computer.
-Cameras can be set up for motion detection on a specific region of the viewing area but you have to have the camera plugged in 24/7 or you can use the default setting. I found that the default setting works well because it does not get triggered by street traffic that is caught at the upper 5% of the viewing frame on mine. Yet if someone enters the driveway, I get a notification.
-You can add multiple users by just inviting them and after they download the app and create a Netgear account, they can see the cameras you have allowed them to see. You can also add multiple camera security systems from various locations to your Netgear account and be able to manage them all from the app.
-The app is very well made and maintained and you can do everything from it. If you prefer to use a browser, you can do so but it needs Flash so you will be better off using Internet Explorer

Cons:
-They have a very wide viewing angle (130 degrees) and that is borderline to a fish-eye lens which makes detail hard to view even though they are 1080P. If Netgear offered versions of the cameras with 60 or 80 degree lenses, I would love to have a couple of those cameras too in order to easily identify license plates and faces at greater distance. Also the 130 degree angle gives a curved image at the edges and that means that you may not have useful footage unless you overlap 2 cameras by about 15% and a less wide angle may have been more useful anyway.
-They only record a short clip when motion is detected. This means that if you come in and out of the frame within a few seconds, it creates 2 recordings instead of one. For example, If I get in my car in the morning put on my seat belt and then realized I forgot something take of my seat belt immediately and get out of the car, the cameras will record 2 separate clips. One of me getting to the car and one getting out of the car.
-Because the recordings stop immediately after motion has stopped, also means that you get many notifications on your phone or email for the same event and that is annoying.
-The fact that you need to charge them every month means that you will want to install them low so you don't have to get a ladder every time you need to charge them. Installing them low means that anyone wearing a mask can steal these expensive cameras.
-You can download the clips from the website or in your phone but there is no video time stamp so handing them over to the police like I had to do many times with my old cameras, will not be very helpful for their case if timing is critical. The only time stamp you get is when you are viewing the clips directly from their website or in the app. Once downloaded, that information is nowhere to be found.
-Although you can easily install a USB hard drive and set it up to keep recording by deleting old recordings when full, the recordings in the hard drive will not be synchronized with Netgear's website if there is an Internet Service interruption. This is a pain because the app does not give you the means to view footage from the hard drive and you will have to disconnect it and connect it to a computer to see what is recorded. All the app can tell you is how much space is remaining.
-There is a siren feature that is fairly useless because it only generates an alarm sound from the main unit and not from the camera's speakers. A thief will be more amused than scared when he/she hears the faint alarm sound coming from a locked house. If the thief has already entered your home or business, you would call the police and not want to warn him/her that they are coming by sounding off an alarm.

In conclusion, this may be a four or five star item for people that have never had cameras before but I give it 3 stars for the fact that it is recording very short clips and most importantly it does not have the time and date stamp in the video frame which is very important especially if you need to "stitch" some of these clips together to present a sequence of events to law enforcement. I do understand that it records very short clips to preserve battery but I think that there should be an option to select how many seconds it should keep recording after motion is no longer detected.
███ Note: Some features like setting specific regions in the viewing area to trigger motion detection, require the camera to be plugged in. Some other features, like 24/7 recordings require that you have the camera plugged in and a paid subscription. Features that require the camera to be plugged in will not work with the solar panel. This review is based on the free subscription. In my case the non paid (basic) subscription has adequate features and recording retention time (7 days of unlimited recordings). Some people gave feedback (Thank you!!!) in the comments saying that they can adjust the recording length from the "Mode" menu settings but the setting they are referring to is not to extend the recording time after motion has ended but rather to set a predefined length of time of the recording when motion is detected. In that mode, the recording will be the time you set even if motion is being detected continuously and multiple files will be created of the same length until motion stops. This also means that you will be getting the same amount of notifications as the number of files created. I tried to use this setting but it makes matters worse as far as generating multiple notifications and multiple video files for the same event. ███
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Good Luck Getting Support!
by PJ (1 out of 5 stars)
July 6, 2018

I would love to give this camera a 5-star review, but god-forbid that you get a lemon like I did (1 out of 4) with a bad battery.

Netgear WILL NOT replace your product. They don't honor the warranty. They go so far as to use shady tactics like say they will send a replacement and then never follow up, "lose" your case number, pretend not to hear you, put you on hold for hours, spend countless hours on technical support asking you the same ridiculous questions over and over again ("Sir, are you sure you charged the battery for at least 8 hours?"), hang up on you, etc.

Some middle management jerk thought he'd look really good to the C-team by manipulating the support process to make it the worst and most painful time you will ever endure, just to make their numbers good. In the end, they will tell you some ridiculous thing like that they are sorry that the camera doesn't power up at all, but they are "unable to issue a replacement in their system" if they cannot connect to it and read logs. Basically they just say "eff you" as it's cheaper to put someone on hold in a call center for 2 hours than to replace one of these expensive cameras.

Prior to this, I had nothing but good things to say about this product, but what's something worth if the company doesn't stand by? I can't recommend it and I only hope the director of their technical support team is fired because that person is seriously undermine their image.
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Frequent Offline Failure
by gigi (1 out of 5 stars)
March 3, 2018

All of the blogs are full of individuals reporting the same exact problem: Arlo Pro 2 (unlike the Arlo Pro) will frequently fall offline on its own. Still occurs when plugged directly into power outlet next to the base unit. Reset multiple times and have all applicable firmware. Consistently falls offline now within' 24hrs of any reconnect.
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Bad Camera & Bad Customer Service!
by James Smith (1 out of 5 stars)
June 21, 2018

Purchased two units approx. 6months ago. After about 4 months both cameras needed to be charged. One of the cameras charged fine but the other would not charge at all. I called Arlo customer support (which I don't believe is in the US) and they had me switch the battery in the one that camera that charged into the other camera and it still didn't work. Arlo then transferred me to 2nd level support who logged on my computer remotely (which I regret now) and said that my wifi was compromised and wanted to charge me $99.00 to fix. When asked why the other camera is working fine they said it was just a matter of time before it stopped working as well I have spoken people who have verified that this doesn't sound right. So for the last two months I have one camera that works fine and the other is dead.
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Battery only lasts about 3-4 days
by Eli Weinstock (1 out of 5 stars)
November 2, 2017

Battery only lasts about 3-4 days. I contacted Arlo and they advised me that the estimates of 4-6 month battery life are not meant for City life. The remedy they suggested was to disarm the camera, why would anyone buy a security system and have it disarmed? Do not buy this system, unless you live in the country some place that no one passes by.
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Fundamental problem with the Version 2 Arlo Pro.
by Amazon Customer (1 out of 5 stars)
November 3, 2017

Please be VERY aware that this product (Arlo Pro 2 1080p) has a serious flaw. It will regularly and randomly go offline and only removing the battery will reset it and bring it back online. When this happens the battery depletes at approximately 10% per hour. Thus completely dead in 10 hours.

I have had an Arlo Pro 1 with five cameras for a long time without issue. But the Arlo Pro 2 has a fault and it is fundamental. A lot of people are discussing this on the Netgear community. Please be aware of the before you buy.
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Horribly Disappointed -- Buyer Beware-- Better Than Nothing, but Much More Expensive
by OC Goodgirl (1 out of 5 stars)
November 30, 2018

I am writing this review after using my Arlo Pro 2 cameras for 30 days. The set up is truly quick & easy. My review will cover my experience with my Arlo Pro 2 cameras (used outdoors), as well as Arlo's customer service. So, I believe that anyone considering the Arlo Pro 2 should be forewarned that although the support services phone number for Arlo is a CA phone number, all calls are routed to the Philipines. Attempting to get help is very time consuming, frustrating, and practically worthless. Support is painfully scripted, and incredibly unresponsive. Arlo relies upon customers/subscribers using the community for FAQ's and to post and answer questions to troubleshoot issues. Ridiculous DIY stance for a top-rated and expensive item of such importance. An exercise in futility. You can independently confirm this by visiting the Arlo website, and even calling their support services number if you'd like.

Also, aside from the excellent technology, consumer guide, and purchaser reviews for the Arlo Pro 2, one of the features that nudged me toward Arlo Pro 2 over a top highly-rated competitor was that there was a complimentary service plan. I like purchasing high quality items without having to continue making payments to use them. If you are like-minded you should be aware that there is a Basic Plan that is complimentary, but that to set up your system and account you will be required to submit your credit card data and agree to their terms and conditions anyway. If you don't provide this information and agree to their terms and conditions, you cannot get set up/use your cameras. The Basic Plan will not allow you to filter notifications by type of motion detected (vehicle, person, animal). This is fine if you are setting it up on your personal computer only, but most will want to install the Arlo app on their phone so that notifications are sent and received wherever you may be, and asap, as this will allow you to choose to view, speak, listen, dial 911, or sound the alarm in response to an issue. Without filtered notifications, you will potentially receive hundreds of notifications round-the-clock. You can, of course, turn notifications off and just randomly view your cameras and library of recordings, but this will contribute to the cameras not being very effective for home security purposes. At best, they will only record an incident, vs. helping to prevent or apprehend a suspicious person or criminal. So, when I set my account up and saw that Arlo was offering a 30 day free trial for the upgraded services that supposedly allow for filtered notifications -- the cameras will still record all motion, but you will only receive push notifications for the type of motion you have selected -- I upgraded to the Premium Plan. Although the filters were successful the majority of the time, in my case I only wanted to be notified of animals and people, because of the significant lag time between detecting and recording motion, the cameras sometimes only detect something as "motion" and do not specifically identify it. So, you will still receive notifications you have deselected. I mentioned lag time, and this is a hugely dissatisfying issue. I watched more than one YouTube review of the Arlo Pro 2 and it didn't seem the lag time was bad. In my experience, if the person, animal, or vehicle is moving slowly, the lag time is not bad, and the camera will usually be able to record the person, animal, or vehicle's movement and activity throughout the period of time they are within the camera's view and range. It is very important to know, however, that most people, animals, and vehicles are not slow moving. So, the recording of vehicles and people (and animals that don't circle or linger in the camera's view) most often only shows the vehicle/person/or animal for 1 or 2 seconds or less. No slow motion is available, and when you try to zoom to see features or details, they blur very badly so that zooming is pointless. Lag time causes recordings of vehicles/person/animals to magically appear at the center or exit point of the camera's range/view point. So, you don't know if the person that's briefly recorded has just climbed over the fence of your backyard, or if someone from that vehicle that's leaving the frame is the perpetrator of vandalism... Further, just as lag time in recording is an issue, there is lag time in notifications. Notifications are sent a minute or so after the recording. This means that vehicles/persons/animals that triggered the recording are usually out of sight, and God knows where, by the time a notification is sent. Another issue is that although the picture quality of the camera's view is nice and clear during the daylight hours if mounted outside, and good when used inside, that when used outside, the facial features of people more than 10' or so away from the camera are poor, and they blur very badly when zoomed. Same issue with license plates on vehicles, or even trying to zoom for make and model information. NIght time recordings when the cameras are used outside are very poor even of slow moving things and things that are within 10'. The overall picture will be good, but if you try to zoom to see specific features, forget it. Blurry and useless. Each camera's settings can be adjusted for sound, motion, and recording quality. Even when at their highest settings, voice recording for outside will be faint, and the recording quality will be as stated. Also, other reviewers have mentioned the issue with the cameras frequently going off-line. In my experience, the off-line periods are fairly brief, but? Not reliable if they're not working. Note that when you need to recharge the batteries that you may also have to resynch the cameras so that they are transmitting the picture. Make certain you check this prior to climbing a ladder and putting the camera up, or else you'll need to take it down, resynch it with the base stations and put it up again. Another issue is that I have a one story home, and so the cameras are only mounted at approximately 7'. I read reviews before my purchase and so I purchased the Netgear mounts that allow you to screw the cameras on vs. using the included magnetic mounts. My rationale for doing so was that I thought at least if someone tries to steal the camera, they will have to linger to unscrew it and hopefully I would have a good recording of them doing so for law enforcement. Even this is an issue, as Netgear warns that if you use non-Netgear mounts that it may damage the camera AND the warranty of your camera can be rendered null and void. However, when I read some reviews of the screw-type mounts, some of the users noted that the mounts rusted outside. This is an issue because it could damage the camera. I decided to take that risk, because spending several hundred dollars for cameras and having the warranty voided by using non-Netgear mounts seemed to be a worse risk. I will not elaborate, as I'm certain that the bad guys that we good guys are trying to keep from being a victim of also read reviews to know the vulnerabilities of security systems, but I will say that these cameras are very vulnerable to theft, etc. Another issue to note is that in order to use more of the Arlo Pro 2 features, the camera must be plugged in. Just as the magnetic mounts that are included in the box and more appropriate for indoor use, the cords that come with the cameras are solely for indoor use. So, I had to buy two Arlo Pro 2 compatible cords that are rated for outdoor use, and sets of cord covers. Know that you will need to purchase an upgraded monthly service plan to use the additional features available for when the cameras are plugged in. Battery life is good when the camera is not detecting anything, but when the recording quality and sensitivity for sound and motion are set on the highest setting, depending upon the frequency of recordings, the battery charge may last for a longer or shorter period of time. All in all, I'm incredibly disappointed and completely dissatisfied with the Arlo Pro 2 cameras. Between the lagtime frequently causing people/vehicles to not be recorded long enough to be specifically identifiable, the details blurring when zoomed to actually try to get a clear/better look at the people, inability to read/capture vehicle license plate numbers, and voice recordings being poor, I would love to return these very expensive and overrated cameras (I purchased them months before I used them as I ordered the cords, found and purchased the outdoor mounts, etc after purchasing the cameras and so it was too late to return them). I mentioned the upgraded plan. The last straw was when I was awakened by vehicle notifications I had opted out of. I tried to cancel the upgraded plan and the system repeatedly told me to try again. When I did so and was repeatedly unsuccessful, I looked for a phone number for billing. None exists. Live chat was not functioning.

I called the customer service number I previously mentioned. It is supposedly only for tech support and sales, but the rep confirmed it is the only number. I was told as they constantly update the app that sometimes you need to make changes to your account on a computer. It appears I was able to make the change from the Premium Plan back to the Basic Plan by making the changes to my account from my computer, but doing so seems to have locked me out of using the phone app without logging in each time I want to view a notification. I asked to speak to a supervisor and was told that there was none available unless it was okay with me to hold for two or three hours. Yes, that is what I was told, and I saw that at least one other person in the Arlo "community" experienced the same. This billing issue, the lack of customer service, and the fact that even with the complimentary and bad Basic Plan one must provide their credit card information, has the potential to be a serious problem. I am the type of consumer that spends days researching professional product-specific reviews, as well as consumer reviews, prior to making purchases. I view product manufacturer information, watch YouTube reviews, etc prior to purchasing high ticket items. In conclusion, I'm certain that anyone having read this review will see that if you are looking for a reliable home security camera to be used outside, and if you desire a product that does not require monthly service fees to use more/most of its features, and if customer service and support is important to you, that Arlo is not the camera for you. I would recommend going to the Arlo website and accessing their support and community tabs and seeing first-hand what's there. I believe that doing so will lead you to the same conclusion. Arlo Pro 2 cameras are better than nothing, but much more expensive.
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Added features over the Pro, but accessing them requires the camera be plugged in
by Casey M Allen (3 out of 5 stars)
October 20, 2017

I added on a new Arlo Pro 2 to my existing base station and camera set-up. Visually the Pro 2 looks very similar to the original. Something I did not anticipate, however, is that a few of the features you may be buying the Pro 2 vs. the Pro for, such as activity zones (for motion detection) and CVR only work when the camera is plugged into AC power.
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Pro 2 NOT as good as Pro with night vision!
by Amazon Customer (1 out of 5 stars)
November 12, 2017

Not sure about the reviews on the new Pro2 here. Have had 4 of the Pro and love them. Was excited to see the new Pro2 out. Bought two of them to upgrade and then place the Pro's in other locations. The night vision on the Pro2 is not as good as the Pro. There are several users who have switched like me and are noting the same thing, and putting it on the Netgear community page. Netgear is being very silent. Comparison pics have been posted per their request and you can clearly see it is not the same. Don't get me wrong, love this system and have invested a $1000 in it. Caught people snooping around wife's car and very clearly identified them at night with Pro. Pro 2 would not of done that. Netgear should stop selling until fixed and then they will have a superior system once that is done. Word to Amazon, most likely will be returning until they fix so I don't get stuck with a $200 camera that does not work and miss my return window.

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