GOTRAX: Electric Scooter for Commuters

Product Description

Amp up your work or school commute with the GOTRAX GXL electric scooter. With a boosted 250-watt engine, your GXL e-scooter can reach a top speed of 15 . 5mph! Cruise casually to and from the grocery store or make it on time to that lecture on the other side of campus. And with a total range of 9-12 miles on a single battery charge, you’ll never have to worry whether or not you’ll make it to your next destination. Stand out from the other commuting electric scooters by blending in! The GXL scooter is crafted with a sleek, wireless design so you arrive in seamless style, every time. But you’re not trading in durability and function for style - the GXL electric scooter comes with a fortified frame and specially designed features. The GXL e-scooter is equipped with a dynamic handlebar display built right in - meaning you can keep track of your battery life, headlights, and speed all at the touch of your fingers! The GXL’s reinforced X frame allows it to support riders up to 220 lbs. - making it one of the strongest portable commuting companions on the market! And LED headlights mean your ride isn’t limited to just the day time! Make it to a midnight movie or take a moonlight joyride. Ride over all those familiar bumps and cracks in your sidewalk knowing you’re in good hands - the GXL electric scooter is designed to be not only durable but IP54 water resistant as well! The scooter’s airtight design means it can handle almost any puddle or small splash in its path! Feel like a race car driver with all of the GOTRAX's safety. The GXL scooter is equipped with both handlebar brakes as well as rear disk brakes And once you get to your destination, use the GXL electric scooter’s responsive dual brake system to come to a stop - as slowly or quickly as you need! And with the a GOTRAX e-scooter’s Lithium rechargeable ION battery, you’re commute carbon footprint just got that much lower! Maximum weight capacity is 220 lbs.

Features

• Most Classic and Reliable: The GXL V2 is the Gotrax's most classic, mature, and reliable model. The GXL V2 has a large console, long battery life, All-aluminum alloy frame, front headlight, and UL2272 certification, safe and smooth to ride
• Long Life Battery: Featuring a 36V 5.2Ah long life battery, this GXL V2 scooter can reach up to a max speed of 15.5 MPH and a max range of 9 miles under optimum conditions; With the cruise control system, bringing convenience to your riding
• Anti-flat 8.5" Inner Honeycomb (Solid) Tire: It requires no maintenance, no repair, anti piercing, so you needn't worry about being punctured. The solid tire has more cushion and provides a more comfortable ride than the traditional air tire
• Improved 250W Motor: The 250W motor provides high torque but maintains a low power consumption. The e scooter reaches a top speed of 15.5mph and can handle up to 220lbs. This new and improved motor will make your riding faster, safer, and quieter
• Easy to Fold and Carry: The e-scooter can fold down to 43.7"x17.3"x16.1" making it easy to store in a car, the school, or the office. It only weighs 27 pounds, very lightweight and portable, so even girls can easily carry it up and down the stairs

Top Reviews

Garbage
by David S. (1 out of 5 stars)
December 16, 2018

Broke the first day, will not come on when you press the red button for 1 second like the manual says to do, it just goes through all the pages in the menu then off. Do not buy this scooter.
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Very satisfied (with one slight modification)
by David (5 out of 5 stars)
March 30, 2019

I haven't spent much time riding this scooter yet but I am enjoying every minute of it so far. I've ridden Bird/Lime rental scooters before so I have something to compare from as far as performance goes. Overall, the main advantages with the rental scooters are slightly better power and range, but at the cost of being heavier, not to mention that you never really know what condition the scooter will be in before riding; the battery level, brakes, other adjustments may be less than ideal since these things are getting a lot of use and bearing the elements outside. I can see why people like these because it is a low commitment option compared to having your own scooter (although over time it's obviously cheaper to have you own). Personally, I much prefer having my own, where I can maintain it myself and always know it's ready to go when I am. That being said, just like any machine (even bicycles) there is some self maintenance that is unavoidable.

Performance: ( I am a 160 pound rider)

On my last ride I went about 5 miles through a hilly college campus with lots of elevation change, starting from a full charge. The scooter performed well with good acceleration and only struggled on the steeper hills (not sure what angle the hill was, but it's difficult to walk up these hills for a long period of time). The brakes worked great as well and I always felt like I was in control (see suggestions below). When I returned I still had 3 out of 4 bars, even though I suspect that it may be approaching 2 bars (see cons below). The handling was nimble enough to move around other pedestrians with ease, and yet still sturdy at higher speeds. I did not get a reliable top speed measurement since I wasn't able to find a stretch of flat road that was long enough, but even so, I reaching about 16 mph easily without full throttle. (rider weight, hill angle, and battery level will be the main deciding factors for top speed)

Pros:
-Great performance/quality for the price
-Sturdy construction, without being too heavy
-Simple/ergonomic design

Cons:
-Battery gauge could have more bars to help show battery level more accurately. *It will also dip down temporarily while going up steep hills and then back up once you get to level ground. This is normal! Every battery powered device will do this when there is a high demand for electricity. You are fighting gravity going up hills which takes a lot of power depending on your weight.
-Throttle is very sensitive, which makes it hard to engage the cruise control. To enable cruise control, hold a steady (very steady) speed for a few seconds and then you will be able to remove your hand from the throttle while it maintains that speed. To disengage, bump the throttle and it will immediately turn off. (I did not know about this feature before I got this scooter but it is very nice to have)

Suggestions:
-This scooter comes with a "safety pin" which screws into the scooter (near the red latch which folds up the scooter). I would definitely use this pin, especially if you are going on a long and/or bumpy ride. It's not technically necessary, but it gives me piece of mind knowing there's an extra solid piece of steel keeping the scooter from folding up when I don't want it to. The only problem is that it's annoying to have to do frequently. The next design should have a quick-release safety pin.
-The first thing I did when I realized that the magnetic brake and disk brake were controlled by the same brake handle was add another brake handle on the other side next to the throttle (see picture) so that I could control them separately (like the version 1). I just used a standard bicycle brake handle and it worked like a charm. They probably went with a simpler design like this to make it more ergonomic/easier for the rider, but I like having the option to use either brake independently or together. As a side note, the magnetic brake works great overall and provides good stopping power, but works less and less as you slow down. This is why I typically only use the disk brake at lower speeds and when I need to come to a complete stop.
***Only do this if you are comfortable/competent with making such modifications and know that your safety is your own responsibility (not mine).

Clarifications: (almost lost one star for this)
-One thing that annoyed me was the implication that there was a gearing system included with this scooter and that "gear" 1 would climb hills better while "gear" 2 would be better for top speed. I COULD BE WRONG, but I'm preeettty sure(99.99%) that this is B.S. and the 1 and 2 refer to an electronic power limiter. Don't get me wrong, I think this is a great feature to be able to bump it down to 1 for someone who is learning and/or a young rider, but let's call it what it is and not be misleading. I do not plan on opening it up to confirm this, but I have tried going into "gear" 1 to go up hills better and have noticed that "gear" 2 is better for both hill climbing and top speed.
*Update 4/1/19: There is a weird resonance vibration that happens at one very specific speed/throttle. It doesn't really bother me, but it is strange to go from almost completely silent to a louder vibrating sound. I think this might just be a thing that happens with variable electric motors, since this also happens with my electric bicycle. I will update again if anything else develops.
*Update 4/23/19: I'm still commuting daily on this scooter and enjoying every ride. My tire pressure was getting low so I had to pump them both up. The back one is easy, but the front one is quite difficult to get just right. The tire valve adapter that comes with the scooter works fine, but it is hard to remove it fast enough to not let air out of the tire. I had to practice several times to try and do it as fast as I could and eventually got it.

What I would recommend: pump it up above 50 psi ( I did around 60) and then remove the adapter as quickly as you can. It will let some air out and hopefully stop around 50 psi. I gave the back tire a squeeze with my hands after setting it to 50 psi and then compared it to the front to make sure it was close enough.

This scooter definitely rides different depending on tire pressure. I can go faster with normal pressure, but also feel more bumps. Lower pressure will give you a smoother ride, but limit your speed (and range). I would check this at least every two weeks, but just know that if you release air for more than a second then you will likely already be too low and need to pump it back up. I can fill up the whole tire in about 5 or so pumps.
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Try to limit carrying weight to get more mileage. Only carry what you need.
by deez (5 out of 5 stars)
April 6, 2019

I have had my scooter for almost a week now and I really dig it a lot!! Like some other reviews it's always good to compare with rental scooters to get some handling practice. I'm a big guy ( 6 ft 220 lbs) and manage 15+ mph but having said that the battery is half empty after a 4mile commute (there and back) to the train but that is with carrying a 3lbs back pack plus heavy coat so I have enough juice to go 2 days without a charge. I had to throw a personal touch to it by wrapping the underside like a sk8 board and am very pleased. I will try to do an update after a month but so far so good.

QUICK UPDATE: 2 months later... POSITIVES: I am still loving this thing. I look forward to the 2-3 work days that I can ride it to the train station. I save about a tank a month in gas. The main function button switches gears while in motion great as well as light bulb. NEGATIVES: unlocking the back lock I found best to approach back tire to my left, front tire to my right but after around 1.5 months it wouldn't unlock without giving me hassle so I loosened( without taking screws out) the back tire red piece of the lock and has made life so much better. That's it, I recommend this but please try to respect pedestrians and enjoy not being stuck in traffic. Cheers!

UPDATE: 5 months. I got a flat tire in the back so I jumped on utube to get help after ordering a new inner tube from GoTrax($15). It's super hard to get the tire back on the rim. Ended up finding a bike shop that took two guys to get the tire back on. Once on, I added the tire slime and all was sound. Then I added it to the front which turned one problem into another. You can't add air to the front tire using an everyday tire pump. After a few frustrating days I ended up going back to the bike shop and after much hard work, he got it sorted. Cost me about $46 plus 4 hours of time. Don't get a flat is my advice! I dreaded the thought of having to take the front tire off (planD). Besides that I love this scooter and have missed it this past week. I did spray paint the bell during this time which I've wanted to do for a while.
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Gotrax Scooter Review
by Ethan (4 out of 5 stars)
January 30, 2019

I purchased this scooter and the put together was very easy,the scooter is lightweight and carrys me well at 175lbs max speed around 17.5mph.The only thing I dislike is the latch it's pretty difficult to unlatch it but the food is easy.I however noticed that my battery indication fluctuates from 1bar-4bars while riding,so I really have no idea what my battery life is,which for me is a big deal totally won't keep if this is normal, but and I'm currently reaching out about that and waiting for a response as I have e purchased the 3 year warranty as I believe this might be an electronic malfunction.
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Super fast and folds down small!
by Jenny Beran (5 out of 5 stars)
December 20, 2018

I got this to help with my commute and i didn't realize it would be so much fun. This thing flies! and it folds down really small so I can stash it under my desk. I like the bell, helps get people out of my way before i zooooom past them, I use it a lot on the sidewalk unless I want to scare someone.

I've put a lot of miles on it already and it's holding up well. Will update if anything changes
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Its not working :(
by JOSE GOMEZ (1 out of 5 stars)
December 11, 2018

I bought one 2 weeks ago, but is not working, it only shows a big 30 on the screen. Technical service dont have a way to do a hard reset or similar. Very disappointing. :(
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Good value but doesn't last
by Kellen Gandy (2 out of 5 stars)
April 20, 2019

Will update again if things get better but for now...

After 2 weeks this GXL V2 (2019) scooter has already died. The electronics don't work and it doesn't power on. I'm being sent a new console by customer service but have to wait 3-5 days to recieve it. They do offer a 90 day warranty BUT... the buyer has to pay return shipping to replace the defective item if beyond 30 days. So you have to pay about ~$50 in shipping if you ever actually want to use the warranty (same goes for extended 1 yr warranty that cost extra).

Pros:
-competitive pricing ($299)
-sleek design
-hand brake
-more floor space on deck
-goes 15 mph
-easy folding mechanism
-responsive customer service

Cons:
-scooter can break within 2 weeks, I question it's long term durability
-limited 90 day warranty
- buyer has to pay for return shipping on warranty claims beyond 30 days
-unreliable battery guage, it constantly fluctuates between 1 and 4 bars so you never really know how much battery life you have left.
-scooter goes about 2-3 mph slower when not at full charge, keep this in mind if you dont plan to charge your scooter every night given that it boost a long battery life (not really)
-loud grinding noise from motor when accelerating. It goes away when you hit higher speeds but it's really noticable at slower speeds (below 10 mph). Not ideal for stop and go commuters.
-actual mile range is about 5 miles or less for stop and go commuters (not 12 miles as advertised)
-poor packaging, mine arrived half opened and missing parts

I really want to like this scooter but it is having problems.
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Mixed feelings. Want to like it. Does not go 15.5 MPH, more like 12. More details in review.
by Rafael Perez (3 out of 5 stars)
March 22, 2019

Just got the scooter so my impressions may change with more use. I have mixed feelings about the scooter, I really want to like it, but there are already some issues that I need to address. One of the biggest disappointments is that it does not go the claimed 15.5 MPH. I weight about 160lbs and I couldn't get is past 13 MPH (on my WAZE GPS) with a strong tailwind. Average speeds are more like 12MPH. The speed issue alone may be a deal breaker for me. I love the folding mechanism. Of all the scooters I researched, the GXL has the best fold. I like that the tires are air filled and it provides a smooth ride. I hope flat tires aren't a problem down the road as I've heard they are difficult to change on this scooter. If you are trying to hold any speed except full speed, the accelerator and the motor are very jittery. The scooter can't smoothly hold medium speeds without a slightly jerky motion except for wide open throttle. The jerky throttle response is not a deal breaker for me just an observation. Out of the box, the scooter was well built and well packaged. There is one last issue that I'm having. It seems that there is a problem with either bad disc brake or the caliper. I had to loosen the disc brake cable because the calipers were rubbing. After loosening the calipers slightly I noticed that they were rubbing intermittently with the tire rotation (as if the disc was slightly warped). I tried calling the Gotrax customer support number, but after I was on an automated hold recording for 10 minutes I decided to try another time. The recording said they were getting an unusually high number of calls. The recording did say to try the chat online. Tomorrow, I'm going to take out the scooter to see if the range is in line with the advertised claim of 12 miles. Will edit review if anything changes.
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How Gotrax stole Christmas
by rev (1 out of 5 stars)
January 9, 2019

On Christmas day, my son opened this scooter and was in love. Until he got a distance of about 3 miles the first charge, and then had it stop working altogether on the second. The latch holding it together for transport failed, and Gotrax's promise to return messages in 24 hrs is just marketing rhetoric. I think the idea of a commuter scooter is brilliant, you just need to find a reliable company that backs up their product.
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Horrible Scooter, Horrible Company
by Will (1 out of 5 stars)
June 1, 2019

So I take a rail from one city to another each day and I ordered the scooter as a means of making my commutes from the stations to my home & office easier.

I bought this the GLX after reading a few reviews online and on here and it seemed like a decent, low cost scooter. However it has been a disaster ever since. First the scooter is slow, and.i understand as a bigger guy that can be a thing. But even for my roommate who weighs 165 lbs, it was slow for him too.

Now for the best part, the charger almost burned down my house. I plugged in the charger into the wall and when I plugged it into the scooter, there was a big electric pop and I pulled it away. Now the charger port is warped.

The cherry on top to the scooter disaster is how the company respond. I've had the scooter in my possession for maybe three weeks but their 30 day return window starts at purchase, not when you receive it. So in actuality you have a 3 week return window. So when I contacted the company about a return, they gave a canned answer and told me I was SOL.

This scooter sucks and the company is worse. Find something else that won't burn down your house.

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