Smartphone Connected Video Doorbell

Product Description

At Ring, our mission is simple: To reduce crime in neighborhoods. And by putting the power of home security in your hands, we’re making that mission a reality.

Ring keeps your home secure and your family safe by protecting you against intruders, burglars, package thieves and any other unwanted guests. Ring makes sure you never miss a visitor. Because with Ring, you’re always home.

Ring Video Doorbell lets you answer the door from anywhere. Whether you’re halfway across the world, or just too busy to walk to the door, Ring lets you see, hear and speak to visitors from the comfort of your smartphone, tablet or PC.

Ring sends you instant alerts when anyone presses your doorbell button or triggers the built-in motion sensors. From the free Ring app, you can see your visitors in brilliant HD video, and hear and speak to them with crisp two-way audio. You also get a free trial to Cloud Video Recording, which lets you review, save and share videos captured by Ring.

Ring Video Doorbell comes in four color options, so you can pick a finish that fits your home and your style. It's weatherproof construction and infrared night vision means you can monitor your home around the clock—day or night, rain or shine.

Compatible with iOS and Android mobile devices, and Mac and Windows PCs.
Live video on demand available for hardwired Ring Video Doorbells.
Comes with a free 30-day trial of Cloud Video Recording.
Requires Wi-Fi connection

Features

• 720p HD video doorbell that lets you see, hear and speak to people from your phone, tablet, or select Echo device.
• Get notifications whenever motion is detected by adjusting your motion zones.
• With Live View, you can check in on your home any time through the Ring app.
• Easily setup your Ring Video Doorbell by connecting to wifi via the Ring app and mounting in your desired location.
• Powered by a built-in rechargeable battery or connects to existing doorbell wiring. With a Ring Protect Plan (subscription sold separately), record all your videos, review what you missed for up to 60 days, and share videos and photos.
• Connect your Ring doorbell with Alexa to hear announcements on your compatible Echo device when your doorbell is pressed and see a live view of your camera if you have an Echo device with a screen. Talk to visitors by saying “Alexa, talk to the front door.”
• Includes privacy features, such as customizable privacy zones and audio privacy, to focus only on what's relevant to you.

Top Reviews

Astoundingly disappointing on multiple levels
by Doug Colt (1 out of 5 stars)
December 27, 2017

I am really at a loss to express how disappointing this product was.

To start off, I am extremely tech-savvy and my home is wired with a good 40+ z-wave, Insteon, Hue, and Zigbee devices. I also have extensive experience in electrical engineering.

Right off the bat, the first Ring doorbell I received would not charge via hardwire. This was a brand-new installation with a new transformer, new resistor, and all voltages confirmed with a volt meter. I spent a good 45 minutes waiting on the phone with Ring tech support to get the inevitable conclusion that this was a defective unit. But instead of just swapping it out right there on the phone, they first wanted me to send back the mounting plate, wait for a new one to be shipped, try the new mounting plate, call back if there was a problem, and THEN they would ship out a new unit. That was very disappointing customer service from the beginning.

Luckily, Amazon came to the rescue and shipped out a brand new unit overnight to replace the defective Ring unit.

One would think this would solve the problem but alas, no. TWO DEFECTIVE UNITS IN A ROW that would not charge via hard wire. Thinking that there was some freak problem with the transformer, I borrowed a friend's Ring doorbell. Boom--charged right away. So yes, I ended up with two bum units in a row. That should never happen.

Setting aside the double hardware failure, a few other major gripes:
1) The Android software for this is absolutely awful. It is incredibly slow, buggy, and crashes frequently. And good luck trying to use the "Live View" feature. It takes at least 30 seconds to connect to the doorbell and again, crashes the app the majority of the time. The frustration level is just off the charts and I cannot believe the app ever made it out of beta.
2) The Ring does not play well with two or more devices. I have an iPad permanently mounted in my living room for all types of home automation, including the Ring app. The Ring app is always open in the background obviously. Apparently if you have one Ring app opened somewhere and you then try to open it on another device (such as my phone when I'm out of the house)--crash. How is this possible?
3) This is just personal, but the actual doorbell sound on this thing is really jarring and there's no way to change it to anything else. That should be a basic feature.
4) The interface is slow, slow, slow.

This looked like such a wonderful product on the surface but was an utter disappointment. I'll be returning the second defective unit.
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Disappointed and underwhelmed, with both the product and the customer service
by NotNalb (1 out of 5 stars)
June 22, 2018

I was initially happy with the product; arrived quickly and was very easy to install and connect to wifi. I subscribed for the data storage fee of $3/month. I hardwired mine, so battery was never an issue. Enjoyed it at first, primarily from the novelty of the experience. I travel regularly, and liked the ability to give the impression that someone is home and/or watching all the time. However, connection was slow, such that by the time I could connect remotely after a motion alert, there was no longer anyone there. Likewise, no matter how I set the sensitivity, the video would start recording only after a person was already on my front porch, or worse, already walking away. The biggest disappointment and what I will allow to be my last, was that less than two months after the one-year warranty ran out, my doorbell dropped its connection to my wifi, permanently. I called customer service, and they tried for about a half hour to talk me through re-establishing the connection, but ultimately told me that, sorry, it's defective and can't be fixed. Because the warranty had JUST expired, I was told that my only option was to buy another one. After that experience, who would think this was a good idea? So I bought a $200 paperweight a little more than a year ago. Great.
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Caught stealing
by Kat (5 out of 5 stars)
May 12, 2017

Literally just installed and caught someone stealing our packages the same day. Sent video to our local police and they currently have them in custody. Found out they were also stealing our mail and trying to use our credit cards.

The only thing I have issue with is that it is not able to tilt or move so camera is not able to show packages on the floor.

Another issue is that if you want to change internet connection you have do take the whole thing down and do set up all over again.

Overall it's one of the best purchases we've ever made.
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When put to the test, it failed at every measure and was stolen in under a minute.
by Love From The Oven (1 out of 5 stars)
May 14, 2017

Writing this review the morning after it took someone about 20 seconds to disable and steal our Ring Doorbell. Camera triggered too late to get a look at the person stealing it, speaker feature hung up and didn't activate (like usual) and it was gone from my house in a shockingly short amount of time.

Prior to today,I've always been a bit disappointed at the delay in the motion sensor in triggering the camera. I get quite a few packages weekly, and 90% of the time the camera doesn't activate until someone is walking away from the door. Sure enough, last night, it did not activate until the moment someone was putting their hand over the camera. When my husband tried to speak over it the app, as usual, it delayed and did not activate when it should have. Within 20 seconds the camera went dead. Doorbell gone, hole in my wall as well as feelings of security. When put to the test, it failed at every measure. Camera did not trigger in time to get any view of the person at my door, ability to speak through it didn't work (on an iPhone 7 - current phone, updated), and it was gone from my house in less than a minute. So basically my Ring Doorbell let's me know when a car drives down the street, but when I need it to do what I bought it to do, it fails.
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good to go right
by James (2 out of 5 stars)
June 13, 2016

So got my doorbell and had it hardwired...good to go right? Well, a few months later the motion sensor and the live view
stopped working. So I called Tech Support and found out that even with hard-wiring, the battery will run out of gas and need to be recharged. This requires removing the unit and jacking in the battery with a USB cord.

Nowhere on the APP is there a indicator that shows that the battery is getting low! So we could be traveling in vacation and all of a sudden without any warning the ring doesn't work!! Imagine that?

Checked the box and couldn't find any mention of this important safety non-feature of the doorbell. I like the product but am extremely disappointed in the fact that it can stop working at anytime without pre-warning.
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Awesome product. Easy to use and setup. Motion sensitivity needs work.
by Chris Majestic,Top Contributor: Smart Home (4 out of 5 stars)
February 5, 2016

I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.

PROS:

Easy to setup

Easy to use

Reliable with good wifi signal

Convenient

CONS:

Motion is too sensitive to vehicles on the road

A bit pricey
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Works as advertised, but not a substitute to a security cam
by yugotec (3 out of 5 stars)
October 14, 2016

The product works as advertised. I have installed several of these at friends and family homes. For this product recording is activated ONLY based on motion detection. But in practical usage its usefulness varies.

Attached video demonstrates a shortcoming where there is a delay when the recording started after the motion was detected. Due to this delay the face of the thief is not recorded. Because of this we had to recommend one install a security cam which has always live cloud recording. This helps in identifying the culprits. None the less Ring Doorbell helps in confirming the theft recorded in other security cam.

Another practical issue is that a strong wifi signal is key for this product to work properly. If the wifi signal drops below -50dBm the notifications are delayed or never received. At some locations I had install wifi extenders or mount the Ring Doorbell at different location where signals were strong. This can also vary depending on the number of wifi signals that may interfere with speed of notifications.
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My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the fi
by Dave (2 out of 5 stars)
November 13, 2016

So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.

Fast forward a week and I received the replacement unit and it was DOA (Dead On Arrival). No sign of life. I even stuck it on a wall charger for a couple of hours as instructed and nothing.
$200 for the unit and $30 for the Video Storage and access and nothing to show for it. I had high hopes for this device but have lost confidence in it. At this point I would say steer clear of this product or look at alternatives.

Amazon will not let me return the item as it is after their refund period so now I am at the mercy of Ring to see what will happen. I emailed Ring customer service and advised them of the recent failure and will update this review when/if I get a response.
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Awesome, and completely useless
by Shawn Williams (1 out of 5 stars)
April 29, 2017

I have had my Ring Doorbell since November 2016. I have written very few reviews on Amazon and actually wasn't going to write one for this even though I am pretty disappointed with it. In the beginning I could have written about the horrendous customer service; the fact my original questions had to be asked several times before they decided to actually answer the questions posed to customer service and not the questions they thought I had asked. That I let slide. The amazing amount of effort it took to simply switch the doorbell from one network to another, that was a fun few hours of spinning lights and patience. It does work, I have videos and alerts and the picture quality is good for what the device is. All of the minor frustrations I was o.k with, it was a burgeoning technology and there were bound to be hiccups. However from the beginning the sensors for motion have always been a little off, cars traveling on the street would trigger it but not me or my girlfriend coming in and out of the house. I adjust the sensitivity/range and the same issue. Car 40 feet away? Video! Me on the porch with the dogs? Nothing! Again, not worth writing a review. Then the "Welcome to Our Neighborhood" sign was stolen. From our front yard, in plain view of the doorbell, maybe 15 feet away with the range maxed out. Woke up to no sign, however the doorbell had several fantastic night vision videos of several cars that had passed between 2000 hours the night before and 0700 when I looked outside. Fantastic.
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Cool but three problems
by Munchiniwa (3 out of 5 stars)
April 17, 2015

First off, the Ring is very cool. I really like it and many people that come to my front door (salespeople) know what it is immediately and don't bother me. There are three problems however, one very serious (in my opinion).
1 - The motion function engages when people are walking away, not when they walk up. MANY of my videos are of people's backsides. I don't know if this is a software issue or what. Tried increasing the sensitivity to the point where I was grabbing cars driving down the street but still only got people leaving my front door. Weird.
2 - This kind of goes along with #2. You cannot access the doorbell with security software like Blue Iris,et.al. Now, I get that they want to sell you their Cloud service and I'm ok with $30 / year to have an off-site backup. But if you could link the doorbell into your security system you would have an actual video of everything in your possession and you could access it from any computer in the world. That would be REALLY handy for police investigations and any legal hassles that may come your way.
3 - If you do not answer the alert fast enough, you are locked out-- even though someone is standing at your front door. You cannot "turn on" the camera from your phone or tablet. If someone is there and you do not have an "ACCEPT" button on the screen, there is just no way to see or talk to them. This is obviously a software flaw. You should always be able to "wake" a camera remotely and talk to a person at your front door. Or maybe you just want to see the view outside your front door. You should be able to access the camera / microphone and enjoy your front yard.

Hopefully these issues will be addressed in the future.

Update 1/24/16 - I have found a fantastic use for the Ring Doorbell and Chime. My mother-in-law, now in her 90s, lives by herself. She has become hard-of-hearing and often does not hear the doorbell. By installing the Ring on her door, she now is bothered much less (solicitors tend to recognize it and don't seem to like it) and when someone rings the bell, the Chime, placed by her favorite chair, gives her a better chance of hearing someone at the door.

I think the Chime would be MUCH improved if it had an ultra-brite LED on top (that you could turn on or off) that would flash when the bell rings. In addition, I REALLY like that I now know when people come to her door and I can talk to them before she answers the door. It gives me a much stronger sense of security for her.

Update 3/24/16 - Ring has added "Live View" to their feature set. It allows you to access your Ring Doorbell any time you wish. This solves the problem with #3 as long as you are not on battery power. Obviously, it also lets you "dial in" any time you wish to check out your front or back yard (where ever your doorbell is). This is a feature that I like as every once in a while I just like to see if its raining or foggy at the house.

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